By: Sam Jayne

Sam Jayne — Thu, 25 Aug 2011 18:12:42 +0000

I was absolutely disgusted by the treatment I received at Secure Parking’s Roma Street car park today. Although I park there every day on Early Bird, I won’t be going back. I misplaced my ticket, and despite repeatedly ringing the ‘help’ button, was ignored and repeatedly hung up on when I heatedly disputed having to pay $65 for a day’s parking instead of the usual $19. I couldn’t raise anyone to help, and when I told staff I simply didn’t have the money to pay, was told I should ‘ring a friend’ to get the money. Appalling treatment. No staff would give their names, and after 20 minutes, and a threat to park at the gate until they let me through, someone wandered down and issued an IOU for $65. Again I was told staff didn’t have to give their names. This anonymous male did his best to delay me as long as he could, repeatedly threatening to walk off and leave me standing next to my car with no way to leave the car park. In addition, he told me he was recording me – obviously not knowing that this is illegal without the other party’s consent. It was incredbly stressful, and the behaviour of Secure parking staff an absolute disgrace. I later found my ticket caught up in a box I was carrying. I will not be paying the bill, nor will I be back to any Secure Parking carpark. A disgraceful way of doing business. Obviously have no care or concern for patrons, ripping them off blind and providing no facility for complaints. I will fight the excessive $65 payment demanded on principle to draw attention to this company’s disgusting treatment of its customers.

Comments on: mX Newspaper (Brisbane) – Workers on park avenue

By: Sam Jayne